Returns

Under the Distance Selling Regulations you have the right to cancel your purchase and receive a refund from the point that the order was placed up until seven days after receipt of the goods.

We will offer refunds to customers that return goods they deem to be either damaged or faulty on arrival once they have contacted a member of our team. This contact must be made within seven days of delivery.

All goods must be returned in full pack quantities as no refunds can be given for partial packs.

Items must be returned unused and undamaged in their original packaging.

We will refund your money within 7 days of your refund request or return of goods as applicable. The cost for returning the goods must be met by you.

Refunds will be made via the original payment method. Monies will be returned only to the card used for the purchase of the goods.

To request a return please send an email with your order number to returns@tidmastownsend.co.uk stating the reason for your return and we will respond within 24 hours.